Dash Review: Data submitted to Department of Health & Social Care

Page last updated: 16 August 2024

In June 2024, we submitted some data on ratings, scorings and factual accuracy changes to the Department of Health & Social Care for use in the Dash Review. The questions and our answers are reproduced on this page.

  1. What proportion of current provider ratings include a historical rating for safe, effective, caring, responsive, or well-led? 
    1. How does this vary by provider type?
    2. How does this vary by provider primary inspection category?
    3. What is the minimum, average, and maximum length of time between the historical rating used and current rating being awarded?

33,720 services have a published rating. There are 8,717 locations with no current rating (where we have the power to rate). 30% of services with no rating have been registered within the last 12 months. There are 11,441 services that we do not have the powers to rate.

The average age of ratings is 3.7 years. The oldest rating is from 8 June 2014 and relates to Crawley Hospital, which is rated as good.

Rated services split by provider type. Locations with an asterisk (*) were not rated for their dental care. There are regulated activities other than TDDI being carried on at these sites e.g. surgical procedure, family planning services, diagnostic and imaging.
Provider TypeTotal registered locations# of locations with a ratingOverall % of locations ratedMost recent ratingAverage rating age (years)Oldest rating
Independent Ambulance30819363%April 20242.5September 2018
Independent Healthcare Org4,8212,87160%May 20243January 2015
NHS Healthcare Organisation1,82044524%May 20243.3June 2014
Primary Dental Care11,3464*>1%April 20204.8May 2019
Primary Medical Services6,4756,25697%May 20245.3January 2015
Social Care Org29,10823,95182%May 20143.4October 2015
Grand Total53,87833,72062%May 20243.7June 2014
Rated services split by primary inspection category (PIC). Locations with an asterisk (*) were not rated for their dental care. There are regulated activities other than TDDI being carried on at these sites e.g. surgical procedure, family planning services, diagnostic and imaging.
PICTotal registered locations# of locations with a ratingOverall % of locations ratedMost recent ratingAverage Rating Age (years)Oldest rating
Acute hospital - Independent non-specialist60946376%May 20243.3July 2015
Acute hospital - Independent specialist86451660%April 20242.9June 2017
Acute hospital - NHS non-specialist57629451%May 20242.6June 2014
Acute hospital - NHS specialist1643622%March 20244.3May 2015
Ambulance service32420262%April 20242.6January 2017
Community based adult social care services14,4299,85768%May 20243.4October 2015
Community health - NHS & Independent70614821%February 20242.6December 2014
Community substance misuse14210373%March 20243.2November 2018
Dentists11,4476*>1%September 20224.9June 2016
GP Practices6,3686,22298%May 20245.3January 2015
Hospice services21320596%May 20244.8January 2015
Independent consulting doctors1,90995750%May 20242.7June 2016
Mental health - community & hospital - independent26423589%May 20242.3October 2017
Mental health - community & residential - NHS46251%October 20196.5October 2015
Out of hours14810470%March 20244.1June 2015
Remote clinical advice813644%October 20233.4April 2018
Residential social care14,69314,13096%May 20243.4April 2016
Residential substance misuse1209781%March 20243.7September 2018
Slimming Clinics302377%August 20232.6February 2020
Unspecified6669%December 20233.6September 2015
Urgent care services & mobile doctors1317557%April 20244February 2017
Grand Total53,87833,72063%May 20243.7 yearsJune 2014
  1. What is the score (as a percentage) for safe, effective, caring, responsive, and well-led, for all active providers? We want to know where providers sit within each of the ranges 
    1. 25 to 38% = inadequate
    2. 39 to 62% = requires improvement
    3. 63 to 87% = good
    4. 88% and above = outstanding

Because we have not yet completed a high volume of assessments under the SAF, we have instead provided the current domain ratings for locations published under our old methodology.

Scores as percentage for five key questions (Note: data is provided at location level, not provider level).
# of locationsDomainTotal%    
DomainSafeEffectiveCaringResponsiveWell-led 
Outstanding0.50%1.90%4.80%5.70%4.80%9.80%
Good82.40%88.80%92.10%87.30%75.70%97.70%
Requires improvement15.80%8.50%2.60%6.60%17.90%25.70%
Inadequate1.20%0.40%0.10%0.30%1.50%1.80%
Insufficient evidence to rate0.10%0.40%0.30%0.10%0.10%0.60%
  1. For maternity services, what was the score given to each of the 5-8 quality statements underpinning ‘safe’? 

We have not yet published any maternity services assessments under the SAF (there are however 29 in progress or planned). It is worth noting that an assessment of a maternity service under the SAF may not require us to review all of the quality statements within a domain, and in some cases, providers will receive default scores, which are not published, and are not indicative of a final score given during the first assessment.

As such, the more helpful response we can offer is to include information we have published under our old methodology, which includes ratings from our maternity inspection programme, as below.

Table showing the ratings for the safe domain across maternity services. At present there are no maternity services where the safe domain is rated outstanding.
Rating of the SAFE domainVolume of locations%
Good6933.50%
Requires Improvement11254.40%
Inadequate2713.10%
  1. How many times has CQC has changed a rating, after giving an indicative rating? (After sharing the draft report with Trusts for factual accuracy checks) 

We are happy to receive the underlying data and produce this analysis ourselves, and then check it back with you to ensure we have understood it correctly.

The following data fields would be needed at a minimum:

  • Provider ID
  • Provider ODS code
  • Provider name
  • Provider type
  • Provider primary inspection category
  • Provider postcode
  • Provider local authority
  • Provider NHS region
  • Service / population group
  • Domain
  • Latest rating
  • Publication date
  • Inherited rating

We have received 140 factual accuracy challenges from 684 published assessments (20.7%). In 7 (1.02%) instances the overall rating changed after the draft was shared with the provider. In 29 (4.25%) cases we changed the scoring of an evidence category.

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