Monitoring and comparing with similar services: outstanding

E2. How are people's care and treatment outcomes monitored and how do they compare with other similar services?

Characteristics of services we would rate as outstanding in this area

All staff are actively engaged in activities to monitor and improve quality and outcomes (including, where appropriate, monitoring outcomes for people once they have transferred to other services). Opportunities to participate in benchmarking and peer review are proactively pursued, including participation in approved accreditation schemes. High performance is recognised by credible external bodies. Outcomes for people who use services are positive, consistent and regularly exceed expectations.