Categories
Organisations we regulate
R1. How do people receive personalised care that is responsive to their needs?
Characteristics of services we would rate as outstanding in this area
People's individual needs and preferences are central to the delivery of tailored services.
There are innovative approaches to providing integrated person-centred pathways of care that involve other service providers, particularly for people with multiple and complex needs.
The services are flexible, provide informed choice and ensure continuity of care.
Does not apply to
NHS 111 services
Facilities and premises are innovative and meet the needs of a range of people who use the service.