Staff skills and knowledge: requires improvement

E3. How does the service make sure that staff have the skills, knowledge and experience to deliver effective care, support and treatment?

Characteristics of services we would rate as requires improvement in this area

Not all staff have the right qualifications, skills, knowledge and experience to do their job. The learning needs of staff are not fully understood.

Staff are not always supported to participate in training and development, or the opportunities that are offered do not fully meet their needs.

There are gaps in management and support arrangements for staff, such as appraisal, supervision and professional development.

Volunteers are recruited, but they are not given effective training or support.