Staff skills and knowledge: inadequate

E3. How does the service make sure that staff have the skills, knowledge and experience to deliver effective care, support and treatment?

Characteristics of services we would rate as inadequate in this area

People receive care from staff who do not have the skills or experience that is needed to deliver effective care.

Staff do not develop the knowledge, skills and experience to enable them to deliver good quality care.

Staff are not supervised or managed effectively. Poor performance is not dealt with in a timely or effective way.

There is a lack of coordinated recruitment, support and training of volunteers.