Management of information: outstanding

W6. Is appropriate and accurate information being effectively processed, challenged and acted on?

Characteristics of services we would rate as outstanding in this area

The service invests in innovative and best practice information systems and processes. The information used in reporting, performance management and delivering quality care is consistently found to be accurate, valid, reliable, timely and relevant.

There is a demonstrated commitment at all levels to sharing data and information proactively to drive and support internal decision making as well as system-wide working and improvement.