Management of information: requires improvement

W6. Is appropriate and accurate information being effectively processed, challenged and acted on?

Characteristics of services we would rate as requires improvement in this area

The information used in reporting, performance management and delivering quality care is not always accurate, valid, reliable, timely or relevant. Leaders and staff do not always receive information to enable them to challenge and improve performance. Information is used mainly for assurance and rarely for improvement.

Required data or notifications are inconsistently submitted to external organisations. Arrangements for the availability, integrity and confidentiality of patient identifiable data, records and data management systems are not always robust.