Categories
Organisations we regulate
W5. Are there clear and effective processes for managing risks, issues and performance?
Characteristics of services we would rate as inadequate in this area
There is little understanding or management of risks and issues, and there are significant failures in performance management and audit systems and processes. Risk or issue registers and action plans, if they exist at all, are rarely reviewed or updated. Meeting financial targets is seen as a priority at the expense of quality.
Snippet for healthcare assessment framework pages: this page is for healthcare
This page is for:
- healthcare services