Culture of the organisation: outstanding

W3. Is there a culture of high-quality, sustainable care?

Characteristics of services we would rate as outstanding in this area

Leaders have an inspiring shared purpose, and strive to deliver and motivate staff to succeed. There are high levels of satisfaction across all staff, including those with particular protected characteristics under the Equality Act. There is a strong organisational commitment and effective action towards ensuring that there is equality and inclusion across the workforce.

Staff are proud of the organisation as a place to work and speak highly of the culture. Staff at all levels are actively encouraged to speak up and raise concerns, and all policies and procedures positively support this process.

There is strong collaboration, team-working and support across all functions and a common focus on improving the quality and sustainability of care and people's experiences.