Vision and strategy: good

W2. Is there a clear vision and credible strategy to deliver high-quality sustainable care to people, and robust plans to deliver?

Characteristics of services we would rate as good in this area

There is a clear statement of vision and values, driven by quality and sustainability. It has been translated into a robust and realistic strategy and well-defined objectives that are achievable and relevant. The vision, values and strategy have been developed through a structured planning process in collaboration with people who use the service, staff and, external partners. The strategy is aligned to local plans in the wider health and social care economy and services are planned to meet the needs of the relevant population.

Progress against delivery of the strategy and local plans is monitored and reviewed and there is evidence of this.

Quantifiable and measurable outcomes support strategic objectives, which are cascaded throughout the organisation. The challenges to achieving the strategy, including relevant local health economy factors, are understood and an action plan is in place. Staff in all areas know, understand and support the vision, values and strategic goals and how their role helps in achieving them.