Engagement and involvement: inadequate

W7. Are the people who use services, the public, staff and external partners engaged and involved to support high-quality sustainable services?

Characteristics of services we would rate as inadequate in this area

There is minimal engagement with people who use services, staff, the public or external partners. The service does not respond to what people who use services or the public say. Staff are unaware or are dismissive of what people who use the service think of their care and treatment.

Staff or patient feedback is inappropriately filtered or sanitised before being passed on.