Serious injury to a person using the service – notification form

Page last updated: 12 March 2024
Categories
Organisations we regulate

You must submit your notification online or send it by email

You must tell us about a serious injury to a person using your service if either of the following has happened:

  • the person was seriously injured while a regulated activity was being provided
  • their injury may have been a result of the regulated activity or how it was provided

If the serious injury is the result of an assault, you should use our allegation of abuse notification form instead.

How to notify us

There are 2 ways you can tell us about a serious injury to a person using your service.

Notify us online: new CQC portal

Use the online form: Serious injury to a person using the service.

Create an account or sign in to notify us using the new CQC provider portal

Email a Word form

Use this form to tell us about a serious injury to a person using your service.

You must use this up-to-date form and provide all the information we ask for. If your form is incomplete we will return it to you.

Email the completed form to HSCA_notifications@cqc.org.uk.

Your notification

Your acknowledgement number may be different to what you expect. As we upgrade our systems you will receive either an ENQ reference number, notification ID, or case ID. Any of these numbers will identify your notification.