You must submit your notification online or send it by email
You must tell us about a serious injury to a person using your service if either of the following has happened:
- the person was seriously injured while a regulated activity was being provided
- their injury may have been a result of the regulated activity or how it was provided
If the serious injury is the result of an assault, you should use our allegation of abuse notification form instead.
How to notify us
There are 2 ways you can tell us about a serious injury to a person using your service.
Notify us online: new CQC portal
Use the online form: Serious injury to a person using the service.
Create an account or sign in to notify us using the new CQC provider portal
Email a Word form
Use this form to tell us about a serious injury to a person using your service.
You must use this up-to-date form and provide all the information we ask for. If your form is incomplete we will return it to you.
If you are using assistive technology and have any issues using this form, please contact us to let us know. We will make reasonable adjustments wherever possible.
Email the completed form to HSCA_notifications@cqc.org.uk.
Your notification
Your acknowledgement number may be different to what you expect. As we upgrade our systems you will receive either an ENQ reference number, notification ID, or case ID. Any of these numbers will identify your notification.