Medicines management: outstanding

S3. How does the service make sure that there are sufficient numbers of suitable staff to support people to stay safe and meet their needs?

Characteristics of services we would rate as outstanding in this area

Where the service is responsible for medicines, staff work creatively with people to closely involve them in the management and administration of their medicines, including medicines that are not prescribed. They look for new ways to promote independence, and work closely with other agencies and advocates in doing so.

The service is particularly creative at supporting people to manage their own prescribed or over-the-counter medicines, or supporting them to take responsibility for some of this.

The provider continually assesses this in partnership with the person.

The service is also creative and innovative when administering medicines to people who may lack mental capacity to make decisions about medicines.