Medicines management: requires improvement

S3. How does the service make sure that there are sufficient numbers of suitable staff to support people to stay safe and meet their needs?

Characteristics of services we would rate as requires improvement in this area

Where the service is responsible for medicines, people do not always receive their medicines as prescribed.

The service is not always clear about its responsibilities and role in relation to medicines.

The service does not always follow relevant national guidelines around storing medicines, giving them to people, and disposing of them. This also applies to non-prescribed medicines.

Staff do not always liaise reliably with other services involved in administering people's medicines.

The service does not always follow correct procedures when people lack capacity to make decisions about taking medicines and when they may need to be administered without their knowledge or consent.