W2. Does the governance framework ensure that responsibilities are clear and that quality performance, risks and regulatory requirements are understood and managed?
Characteristics of services we would rate as outstanding in this area
Governance is well-embedded into the running of the service. There is a strong framework of accountability to monitor performance and risk leading to the delivery of demonstrable quality improvements to the service. Leaders and managers see this as a key responsibility.
Performance management processes are effective, reviewed regularly, and reflect best practice. Leaders and managers provide feedback to staff and there is clear evidence that this leads to improvement.
Snippet for residential ASC assessment framework pages: this page is for
This page is for:
- adult social care services
Snippet for ASC assessment framework pages: download and print
Download and print
KLOEs and ratings characteristics for adult social care services
KLOEs and ratings characteristics for adult social care services (with changes from 2015 versions)
Sources of evidence: what our inspectors look at against each KLOE
KLOEs mapped to requirements regulated by CQC for adult social care services