Governance and management: inadequate

W2. Does the governance framework ensure that responsibilities are clear and that quality performance, risks and regulatory requirements are understood and managed?

Characteristics of services we would rate as inadequate in this area

Roles, responsibilities and accountability arrangements are not clear. Staff are not given honest feedback about how they are performing, and where improvement is needed. There may have been no registered manager for some time.

Openness and transparency are lacking. Systems for identifying, capturing and managing organisational risks and issues are ineffective. Some legal requirements are not met and may not be understood.