Sources of information
We collect and analyse information about services from a range of sources as part of our intelligence-driven approach to regulation. This helps us to target our resources where the risk to the quality of care is greatest. The information influences what we look at, who we will talk to and how we configure our inspection team.
We gather information from people who use services, other regulators and oversight bodies, and other stakeholders and service providers. We also use this information as evidence when we make our judgements against the legal requirements that you have to meet.
We expect you to have your own system to gather feedback about the care you deliver and use it to improve quality. Inspection teams will consider this alongside other feedback when making judgements about your service.