The Care Quality Commission (CQC) has rated Pytchley Court Nursing Home in Brixworth, Northampton, as outstanding, following an inspection in November.
Pytchley Court Nursing Home, ran by HC-One Limited, provides support for up to 37 older people living with dementia, residential and nursing needs.
As well as being rated outstanding overall, the home has also been rated outstanding for being caring and well-led. It has been rated good for being safe, effective and responsive. The home was previously rated requires improvement overall, and for being safe and well led. Effective, caring and responsive were previously rated good.
Steven Paisley, CQC Deputy Director of Operations in the Midlands, said:
When we inspected Pytchley Court, we were pleased to find people were exceptionally well supported, receiving safe care from kind, passionate staff who went above and beyond to provide a person-centred service which enhanced people’s lives.
The service was exceptional at making sure people were at the centre of their care and staff took time to find out what was unique about each person and strived to incorporate this into their lives.
Leaders had good oversight of what was going on and actively supported staff to deliver exceptional care, spend quality time with people, and use their own initiative to benefit people. For example, managers had organised a trip to a wellbeing tearoom at a local farm.
It was lovely to hear from a person who had been supported by staff to attend yoga classes and shopping trips. Their health and mobility had improved so much that they were able to go and live back in their own home.
All of the staff at Pytchley Court should be really proud of the service they’ve created. Other services should look at this report to see if there’s anything they can learn to promote improvements across the sector and to support people to lead their best lives.
Inspectors found:
- The registered manager worked well with other organisations, such as taking part in research into dementia with universities.
- People were involved in planning and reviewing their care and understood their rights.
- Staff understood the importance of mental well-being and had received training in mental health first aid.
- The service had exceptionally inclusive leaders who had the skills, knowledge, experience and credibility to lead effectively.
- All staff were proud to work at the home and spoke positively about their roles.
- Accidents and incidents were recorded in detail and people’s health and well-being were closely monitored afterwards.
- Staff were trained to detect and manage infections by regularly monitoring people with catheters or wounds for signs of infection.
- People were kept safe through regular checks and maintenance of the home and by following safe fire and water procedures.
The full report will publish on CQC's website in the next few days.