- SERVICE PROVIDER
Lincolnshire Partnership NHS Foundation Trust
This is an organisation that runs the health and social care services we inspect
Report from 14 June 2024 assessment
Contents
Ratings - Acute wards for adults of working age and psychiatric intensive care units
Our view of the service
Ash Villa is a 15-bed acute treatment ward for females. The service provides assessment or medical treatment for persons detained under the Mental Health Act 1983. This service opened on 1 March 2021, and this was the first assessment of the service. We carried out an onsite and off-site assessment. At the time of site visit 13 people were residing on the unit. Assessment activity started on 5 March and ended on 14 March 2024. We spoke to 8 staff members and 3 patients. Following this assessment, the overall trust rating remains good.
People's experience of this service
We spoke with 3 patients at Ash Villa for the purpose of this assessment. Patients felt safe on the ward. All patients said they felt happy, safe, and supported. They felt the staff knew them well which meant that staff were able to effectively support them to manage any risks. Staff took the time to listen to them and were genuinely interested in whatever they had to say. They had free access to their bedrooms via an electronic fob, this also controlled the vision panel in their bedroom window to provide privacy and dignity. Patients said they were always invited to contribute and attend their ward round meeting; they were involved at every stage of their care planning and were overwhelmingly positive about the support they received from staff on the ward. They told us the ward had been understaffed but things had been improving over recent weeks. They told us they felt safe on the ward and there were enough staff to ensure they were able to have leave. One patient told us they had been recently supported by staff to attend a hairdressing appointment in their local area in the hospital vehicle.