Cambridgeshire and Peterborough NHS Foundation Trust

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The design, layout, and furnishings of the ward supported patients’ treatment, privacy and dignity. Staff had received training in equality, diversity and inclusion. There were mechanisms in place for collecting and monitoring patients and carers experience and outcomes.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Most patients confirmed they were encouraged to join in with regular community meetings to discuss activities, raise any concerns and suggest service improvements. Patients we spoke with told us that staff listened to them and supported them. Patients did not report they had experienced any inequality based on protected characteristics.

Staff we spoke with described how equality of experience is considered and promoted. For example, the activity co-ordinator based at the Cavell Centre devised a weekly newsletter for patients that had some focus on diversity and inclusion. Staff proactively introduced patients to other cultures as part of their activities. Staff planned dishes from around the world that they cooked with patients, for example dishes from Bisau, Congo and Israel.

The design, layout, and furnishings of the ward supported patients’ treatment, privacy and dignity. There were quiet areas for privacy. The service had an equality, diversity, and inclusion policy in place to guide staff on how to ensure people were treated with respect and dignity. Staff had completed mandatory equality, diversion and inclusion training. At the time of the assessment, the service compliance rate for equality and diversity training was above the service target for all wards. The trust had systems and processes in place for collecting and monitoring patients and carers experience data.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.