Published: 13 November 2024
What’s happening
We are experiencing some technical issues with assessment reports. These are resulting in delays to final reports appearing on our website and delays in sharing draft reports with providers to check factual accuracy. This is partly due to changes we have made to the technology used to plan, carry out and report on assessment activity as well as the system we use to publish the reports.
We are sorry for the impact this is having on providers and people using services.
What we’re doing about it
We are working on fixes to our technology to reduce delays and improve access to the reports. Until the fixes are in place, we are adding assessment reports to our website manually, which is a longer process – but we are publishing them as quickly as we can.
What providers need to do
We understand this delay is frustrating. There is no need for individual contact at this time - our operations team will proactively let you know when your report is going to be published. We will also share updates through our website and provider bulletins.
What next
Tackling these delays is a high priority for us. Assessment reports are central to our work, and we know they are important to give an up-to-date view of quality to the public and providers. We will update you on our progress as soon as possible.