The Care Quality Commission
  • Hospice service

Campden Home Nursing CIO

Overall: Good read more about inspection ratings

Jecca's House, Aston Road, Chipping Campden, GL55 6HR (01386) 840505

Provided and run by:
Campden Home Nursing CIO

Important: This service was previously registered at a different address - see old profile

All Inspections

During an assessment under our new approach

Date of assessment 09 October 2024 to 31 October 2024. We assessed areas of the well led key question in response to concerns which had been raised. Campden Home Nursing CIO provides hospice care for people who are living with life limiting conditions using a blend of therapies and home visits. We found the service was providing a good standard of care to people who use the hospice at home service. Staff, managers and leaders of the service demonstrated a common aim of providing good care for patients who received care from the hospice at home service. Staff were proud to work for the service and most had experienced good support from their immediate line manager. Staff talked about variable experiences they had received from senior managers and some felt they had not always been fairly treated. Managers used systems to monitor outcomes for people and were reviewing how they could improve the service provided. However, there was limited scrutiny at a senior level to provide assurance about all aspects of performance and quality of the service.

11January 2023

During a routine inspection

We carried out a comprehensive inspection of Campden Home Nursing CIO as part of our inspection programme. We inspected all of our key questions: safe, effective, caring, responsive and well led.

This is the first inspection of this service under this name. They were previously inspected in 2016 under the name of Campden Home Area Nursing Trust and were rated as good.

Before the inspection we reviewed information about the provider, including information we had received and intelligence available.

Our rating of this service stayed the same. We rated it as good because:

  • The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
  • Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information. Key services were available seven days a week.
  • Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
  • The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it.
  • Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

However:

  • The service did not have a policy for communicating with people with a disability or sensory loss.