• Care Home
  • Care home

Spetisbury Manor

Overall: Good read more about inspection ratings

Spetisbury, Blandford Forum, Dorset, DT11 9EB (01258) 857378

Provided and run by:
Country House Care Limited

Latest inspection summary

On this page

Background to this inspection

Updated 31 May 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by 1 inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Spetisbury Manor is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Spetisbury Manor is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was not a registered manager in post. The manager had submitted an application to register with CQC and this was being considered.

Notice of inspection

This inspection was unannounced.

Inspection activity started on 28 April 2023 and ended on 5 May 2023. We visited the home on 28 April 2023.

What we did before the inspection

We sought feedback from partner agencies and professionals. We reviewed information from on-going monitoring. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 6 people who used the service and 5 relatives about their experience of the care provided. We spoke with 2 members of staff including the manager and nominated individual.

We received written feedback from 8 staff including care assistants, senior care assistants, housekeeping and maintenance. We also received feedback from 2 health professionals who work closely with the home.

We reviewed a range of records. This included 3 people’s care records and multiple medication records. We looked at 3 staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

Overall inspection

Good

Updated 31 May 2023

About the service

Spetisbury Manor is a residential care home providing personal care for up to 25 people older people. At the time of our inspection there were 16 people using the service.

People’s experience of using this service and what we found

People, relatives, staff and professionals spoke positively about the culture and atmosphere in Spetisbury Manor. All felt it was a pleasant place to live and work.

People felt safe living at the home and their relative’s expressed confidence in the quality of care their family member received.

People had personalised risk assessments to help reduce risks in their lives and general risk assessments were undertaken to help ensure the safety of people and visitors.

There were enough staff on shift to meet people’s needs in a timely way. People received their medicines on time and as prescribed from staff with the relevant training and ongoing competency checks.

People had personalised care plans which were regularly updated to help staff provide care that recognised people’s needs, abilities and preferences. People’s communication needs were known and met.

People and staff knew how to complain and felt they would be listened to. Complaints were managed in line with the home’s complaints policy.

People had the opportunity to take part in a range of group and one to one activities which recognised their abilities and interests. Relatives were encouraged to visit the home and told us they were always made to feel welcome and involved.

People, relatives, staff and professionals felt the home was well managed and spoke highly of the manager and nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider.

Staff told us they felt supported, appreciated and enjoyed working at the home. They were encouraged to develop new skills and obtain further qualifications.

The home had developed and maintained links with other organisations and the local community.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 27 February 2020).

Why we inspected

We received concerns in relation to the culture of the service. As a result, we undertook a focused inspection to review the key questions of safe, responsive and well-led only.

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the well led section of this report.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

The overall rating for the service has remained good based on the findings of this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Spetisbury Manor on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.