28 April 2023
During an inspection looking at part of the service
Spetisbury Manor is a residential care home providing personal care for up to 25 people older people. At the time of our inspection there were 16 people using the service.
People’s experience of using this service and what we found
People, relatives, staff and professionals spoke positively about the culture and atmosphere in Spetisbury Manor. All felt it was a pleasant place to live and work.
People felt safe living at the home and their relative’s expressed confidence in the quality of care their family member received.
People had personalised risk assessments to help reduce risks in their lives and general risk assessments were undertaken to help ensure the safety of people and visitors.
There were enough staff on shift to meet people’s needs in a timely way. People received their medicines on time and as prescribed from staff with the relevant training and ongoing competency checks.
People had personalised care plans which were regularly updated to help staff provide care that recognised people’s needs, abilities and preferences. People’s communication needs were known and met.
People and staff knew how to complain and felt they would be listened to. Complaints were managed in line with the home’s complaints policy.
People had the opportunity to take part in a range of group and one to one activities which recognised their abilities and interests. Relatives were encouraged to visit the home and told us they were always made to feel welcome and involved.
People, relatives, staff and professionals felt the home was well managed and spoke highly of the manager and nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider.
Staff told us they felt supported, appreciated and enjoyed working at the home. They were encouraged to develop new skills and obtain further qualifications.
The home had developed and maintained links with other organisations and the local community.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 27 February 2020).
Why we inspected
We received concerns in relation to the culture of the service. As a result, we undertook a focused inspection to review the key questions of safe, responsive and well-led only.
We found no evidence during this inspection that people were at risk of harm from this concern. Please see the well led section of this report.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service has remained good based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Spetisbury Manor on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.