Waterfield Supported Homes Limited - 23 Broadfield Road

Updated 19 September 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This consisted of one inspector.

Service and service type

23 Broadfield Road is a ‘care home’. People in care homes receive accommodation and personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with three people who used the service. We spoke with the registered manager, assistant manager and one support worker. We looked at a range of records. This included three people’s care records and medicines records. We looked at three staff files in relation to recruitment and staff supervision. We looked at training records and materials.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at policies and procedures and other documents relating to the running of the service. We spoke with two further members of staff and one relative.

Updated 19 September 2019

About the service

23 Broadfield Road is a care home for up to seven people with mental health needs. At the time of our inspection, there were seven people using the service. The home is an adapted residential property with accommodation over three floors. There was a communal lounge, dining area, kitchen and garden.

People’s experience of using this service and what we found

People told us they liked living here and that they felt safe. They told us they had privacy and were treated with respect by staff.

People were supported by well-trained staff who knew them well and understood their needs. We saw staff interact with people in a caring way.

People's medicines were safely managed and stored. Fire safety checks and drills were regularly completed. There were regular, documented safety checks and external assessments of safety and equipment.

People had detailed risk assessments and care plans which they helped develop.

The registered manager regularly audited and reviewed the home's records, policies and procedures.

Staff told us they enjoyed working at the home and felt supported by management.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 11 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit per our re-inspection programme. If we receive any concerning information we may inspect sooner.