Abbey Lea Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People's care and support was co-ordinated. People, and their relatives, received accurate information about their support. People were encouraged and supported to be involved in planning their care and support. Relatives were involved, where appropriate.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us they received equity in their care and outcomes, and received timely access to other professionals. One person explained, "They (staff) work with the chiropodist and the GP."

Care plans were person-centred for each aspect of people's lives and care. Care plans contained detailed information to ensure people received outcomes specific to their needs and wishes. The service tailored care delivery to meet the individual needs of the people living there.

Staff described how everyone was supported to participate in activities, even if they were in their rooms. For example, one staff member explained, "We tell [person] about everything that is going on. If we have activities in the sun room or we have a singer in we get the ipad and [person] can sit and watch on the i-pad in [their] room." Another staff member said, "We have someone on a special diet and we include [them] in meal times, everything is in [their] care plans about what their likes and dislikes are." Another staff member described how they support people, "(We let) people make their own choice, everyone has their own beliefs. Treating [people] as individuals, what they like and don't like and adapting to it."

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.