- Homecare service
St Giles
Report from 24 June 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment 02 July 2024 to 11 July 2024. St Giles is a supported living complex in a rural setting consisting of 40 bungalows, with a central building housing offices and shared living areas. Livability provides personal care support at St Giles. The service predominantly supports people with a learning disability or autistic people. They are also registered to support people with mental health needs, older people and people with physical and sensory impairments. At the time of our inspection there were 3 people using the service. Some of the people at St Giles received personal care from other organisations. In this report we only inspected the personal care provided by Livability. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. Not everyone who lived at St Giles received support with their personal care from Livability, for example some people received support with domestic tasks only. We did not look at the support Livability provided for these people. We reviewed 14 quality statements during this assessment under the safe, effective, caring, responsive and well-led key questions. We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.
People's experience of this service
The service was able to demonstrate how they were meeting the principles of right support, right care, right culture. Overall people were positive about the care they received. People told us they felt safe and were involved in developing their care plans. One person said, “It is lovely here, you get what you need, the staff are lovely.” People using the service received planned, person-centred support which was appropriate and inclusive. People told us there were enough staff available to support them when they needed assistance. Medicines were safely managed, and effective infection control procedures were in place. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. Staff treated people with kindness, dignity and respect. Staff spent time getting to know people and their specific needs and wishes. Risks in people's daily lives were assessed and mitigated. Care plans reflected people’s individual needs, goals and outcomes. The provider had systems in place to monitor the overall quality of the service. However, when incidents had occurred at the service referrals had been made to the local safeguarding authority, but the Care Quality Commission (CQC) had not always been notified. Following our assessment visit the registered manager sent us these retrospectively. Staff told us they felt supported and listened to and were confident any concerns they raised would be dealt with appropriately.