St Giles

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We reviewed 1 quality statement under this key question: Independence, choice and control. Staff respected people’s privacy and dignity and supported people to remain independent. People were supported by a caring staff group who respected their choices and preferences.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Overall people we spoke with were supported to have choice and control over their own care and were encouraged to make decisions about the support and treatment they received. For example, a person who felt they were managing their anxiety much better decided to reduce their medication. This was agreed in their medicine review. People were encouraged to carry out their daily living activities as independently as possible. One person told us, “I order my shopping online and prepare my own food, I have the choice to go out and enjoy things which are of interest to me.”

Staff spoke positively about their roles and how they promoted people’s independence and choices. Comments included, “There are no restrictions here, everyone can leave as they want. [Name of person] is supervised in the community, but they understand this.” And “Here they promote people’s independence and ensure they have choices. They are very much for choice; people can choose their day-to-day care.”

Throughout the day we observed people living independently in their homes and completing daily living tasks such as cleaning, washing and preparing snacks/drinks. As required, staff supported people to enable them to live as independently as possible and promoted choice, such as whether it be to attend appointments, shopping, or other social activities. People had the choice to visit the communal areas to socialise with others throughout the day and evening if they wished.

Care was planned in a person-centred way and people received care from consistent staff. People's choices and preferences were recorded in their support plans. These were regularly reviewed and updated as people's needs changed.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.