Preston Hill Surgery

Updated 28 February 2024

Preston Hill Surgery is a GP practice located in Brent, North West London. It is registered to deliver the regulated activities: diagnostic and screening procedures; maternity and midwifery services; and treatment of disease, disorder or injury. We carried out an assessment between 24 and 30 April 2024. The assessment was triggered by a change in registration when a partnership took over the operation of the existing service. The assessment included an onsite visit, and a remote assessment that included interviews with staff and clinical searches on the practice’s patient records system. This assessment covered all parts of our Single Assessment Framework. We found that the practice provided care in a way that kept people safe and protected them from avoidable harm. The practice provided effective care and treatment that met people’s needs. Staff treated people with kindness and respect and involved them in decisions about their care. People could access care and treatment in a timely way and the practice had considered potential inequalities to improve the way it provided the service. The leaders inspired staff to provide high quality care that met patients’ complex needs and drove strong collaboration with external stakeholders to improve the quality of care and patient experience. Learning, research and innovation were viewed as integral to the service.

Updated 28 February 2024

The national GP patient survey (2023) results were in line with or above the England average for questions relating to both access and experience. The service engaged with people through its Patient Participation Group (PPG) and used internal surveys to assess aspects of the service. Feedback from people using the service who participated in this assessment was overwhelmingly positive. People consistently told us that access had improved and they could access appointments in a timely way. People told us they felt involved in decisions about their care and treatment and the staff were caring, professional and knowledgeable. Some people were able to provide examples of how the staff had gone ‘over and above’ to achieve positive outcomes. People were also positive about being able to see a wider range of professionals at the practice, for example, being able to discuss their medicines with the clinical pharmacist.