Preston Hill Surgery

During an assessment under our new approach

Preston Hill Surgery is a GP practice located in Brent, North West London. It is registered to deliver the regulated activities: diagnostic and screening procedures; maternity and midwifery services; and treatment of disease, disorder or injury. We carried out an assessment between 24 and 30 April 2024. The assessment was triggered by a change in registration when a partnership took over the operation of the existing service. The assessment included an onsite visit, and a remote assessment that included interviews with staff and clinical searches on the practice’s patient records system. This assessment covered all parts of our Single Assessment Framework. We found that the practice provided care in a way that kept people safe and protected them from avoidable harm. The practice provided effective care and treatment that met people’s needs. Staff treated people with kindness and respect and involved them in decisions about their care. People could access care and treatment in a timely way and the practice had considered potential inequalities to improve the way it provided the service. The leaders inspired staff to provide high quality care that met patients’ complex needs and drove strong collaboration with external stakeholders to improve the quality of care and patient experience. Learning, research and innovation were viewed as integral to the service.

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