Ceeda Care Services

Updated 23 March 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection team consisted of 1 inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 20 February 2023 and ended on 27 February 2023. We visited the location’s office on 20 February 2023.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

During the inspection

During the inspection we spoke with the registered manager of the service. We reviewed a range of records relating to people's care and the way the service was managed. These included care records and risk assessments for 1 person and 2 staff recruitment files. We also reviewed a range of management records concerning staff training, quality audits, and service user feedback.

After the inspection

Following our visits to the office, we spoke with 2 staff members and contacted 1 service user to seek their feedback about the service. We continued to seek clarification from the provider to validate evidence found. We looked at training data, electronic monitoring data and quality assurance records off site.

Updated 23 March 2023

About the service

Ceeda Care Services is a domiciliary care agency. It provides personal care to people who require care and support in their own houses and flats in the community. At the time of our inspection there were 4 people using the service, only 1 of these people was receiving the regulated activity of personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

We spoke to 1 person using the service. They told us they were kept safe from abuse and harm, and staff knew how to report any suspicions concerning abuse. The service had systems to report and investigate concerns. The care plan identified how potential risks should be managed to reduce the likelihood of that person experiencing harm. Staff understood the risks to the person and delivered safe care in accordance with their support plan. There were enough staff to keep people safe and meet their needs. Robust recruitment processes aimed to ensure only suitable staff were selected to work with people.

We spoke to 1 person using the service. They told us they were supported in a kind and caring way by staff that knew them. They were happy with the support they received from staff. Their privacy and dignity was considered and maintained, and they were encouraged to make choices. Their preferences, including their likes and dislikes, were considered, and they received support based on these needs.

Each staff member had received induction, training and shadowing which enabled them to meet people's needs effectively. We saw that supervision/spot check meetings for staff were held regularly and staff felt supported by the management to perform their role.

The care plan we reviewed was person-centred and focused on what was important to them. The person we spoke to and staff spoke positively of the management; they found them approachable and supportive. There were systems to monitor, maintain and improve the quality of the service. The manager told us as the service grew, these systems would be expanded and refined.

Due to the size of the service, there was not enough evidence available to provide a rating.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on 2 September 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.