Ceeda Care Services

Ceeda Care Services is a domiciliary care agency. It provides personal care to people who require care and support in their own houses and flats in the community. At the time of our inspection there were 4 people using the service, only 1 of these people was receiving the regulated activity of personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

We spoke to 1 person using the service. They told us they were kept safe from abuse and harm, and staff knew how to report any suspicions concerning abuse. The service had systems to report and investigate concerns. The care plan identified how potential risks should be managed to reduce the likelihood of that person experiencing harm. Staff understood the risks to the person and delivered safe care in accordance with their support plan. There were enough staff to keep people safe and meet their needs. Robust recruitment processes aimed to ensure only suitable staff were selected to work with people.

We spoke to 1 person using the service. They told us they were supported in a kind and caring way by staff that knew them. They were happy with the support they received from staff. Their privacy and dignity was considered and maintained, and they were encouraged to make choices. Their preferences, including their likes and dislikes, were considered, and they received support based on these needs.

Each staff member had received induction, training and shadowing which enabled them to meet people's needs effectively. We saw that supervision/spot check meetings for staff were held regularly and staff felt supported by the management to perform their role.

The care plan we reviewed was person-centred and focused on what was important to them. The person we spoke to and staff spoke positively of the management; they found them approachable and supportive. There were systems to monitor, maintain and improve the quality of the service. The manager told us as the service grew, these systems would be expanded and refined.

Due to the size of the service, there was not enough evidence available to provide a rating.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on 2 September 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.