- Homecare service
JSS Homecare Ltd
Report from 15 January 2024 assessment
Contents
Ratings
Our view of the service
JSS Homecare Ltd is a domiciliary care agency providing personal care and support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection 6 people were receiving personal care from the service. We carried out an assessment of the service which started on 17 January 2024 and was completed on 1st February 2024. This was to check if the service made improvements following the recommendations we made at the last inspection (published 12 January 2023) in relation to risk management, training and the associated quality assurance systems. The provider demonstrated they had been keen to improve and had an action plan in place to evidence this. At this assessment we found improvements had been made and the provider met the recommendations. As part of the assessment, we reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan and form part of our assessment. We spoke with 5 staff members, this included the registered manager, the deputy manager, the care coordinator and 2 care staff. We sought feedback from 2 people who use the service and 2 relatives of people who use the service. We reviewed a range of records. This included 3 people’s care documentation. We looked at 3 staff files in relation to recruitment and a variety of records relating to the management of the service, including quality monitoring and staff training.
People's experience of this service
People received care which was safe, and staff understood how to support people to maintain their safety. Robust systems were in place to promote people's safety and minimise any identified risks. People's support needs were assessed, and their care documentation contained details and guidance to inform staff how to support them in a person-centered way in line with best practice and current guidance. Staff had access to a wide variety of training specific to their role to ensure they had the right skills and knowledge to support people who used the service. Records showed that staff competencies had been checked. Effective quality assurance systems were in place to monitor and assess the effectiveness of the service delivered. There were enough staff to support people and people told us the service had been responsive when changes in staffing were requested. Staff were recruited in a safe way because checks were carried out before employment was offered. Some minor adjustments were identified in relation to recruitment during the assessment, however the registered manager rectified these straight away and provided the necessary evidence. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Feedback from people and relatives in relation to the service was positive. One person told us; “‘I like the company and the staff in the company to a very high degree. I’m comfortable with the three main people that come in. I’m happy when I’ve raised issues and the way [care coordinator] and [deputy manager] have dealt with it. In that respect I am happy with the company and the company’s demeanor.”