JSS Homecare Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People received person-centered care which respected their individual needs and wishes.

This service scored 68 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The service had an Equality and Diversity policy in place and staff received training in this area. People’s care documentation contained information in relation to people’s histories, likes and dislikes, hobbies and their faith as well as information about what is important to the person.

In their PIR submission, the registered manager told us; "We reduce the chances of discrimination happening by working in ways that promote equality, diversity and inclusion. We respect diversity by promoting person centered care, by treating individuals we support as unique rather than treating all our clients in the same way. We ensure that the care and support we provide is planned and carried out so that individual keep their sense of dignity and self-respect.”

The service’s Client Guide provided information to people about how the service promoted equality and non-discrimination.

At the last inspection we found that people’s care plans did not consider people's end of life wishes. At this assessment, we found that the service was still not routinely providing end of life care, however people’s care documentation now contained, where people wanted to discuss this, information related to end of life wishes. Staff were receiving training related to end-of-life support.