Lower Bowshaw View Nursing Home

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People’s care plans contained information about the type of decisions they were able to make and how best to support them to make these decisions. However, care and support delivered was at times task orientated, there was lack of choices given and was not always person centred. There was a good variety of social stimulation and activities. There was a range of equipment available to support and maximise people’s independence.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff supervision was not carried out regularly, we observed staff were not supported by management to ensure effective deployment and support for staff. Caseload and workloads were not effectively distributed, as there were insufficient staff on duty, although this was rectified following our site visit. Staff did feel the management team were approachable and felt they were doing their best. To further improve the service a new management structure is being implemented.

The new manager was implementing processes to improve workforce well-being.