Lower Bowshaw View Nursing Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People’s care records contained current information about their social, cultural, and spiritual needs and what activities they liked. The provider complied with legal equality and human rights requirements, including avoiding discrimination, having regard to the needs of people with different protected characteristics and making reasonable adjustments to support equity in experience and outcomes. However, at times people were not always supported to make decisions and choices. Staff did not always encourage independence, and we observed staff could be task orientated in their approach and not person centred

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People had care plans in place that detailed their care and support required and any barriers to providing this. However, these were not always followed, which could put people at potential risk. Equality, diversity, and human rights were covered in peoples plans of care and detailed how to respect these. Restrictions were clearly detailed in plans of care, and people’s capacity and where required MCA and DoLS were in place.

The new manager was aware of improvements required and were working with the staff team to embed good practice to promote peoples well- being and provide consistent person-centred care.

Partners told us communication was at times poor and required improving to ensure people received good care provision and continuity of care. However, this was improving since the changes the provider had implemented following our site visit.

New quality monitoring and better supervision of staff was being implemented to drive improvements and ensure all care was delivered in a person-centred way meeting individual needs.

Information was provided to people and their relatives, meetings took place. People felt they could approach staff and were listened to, but felt the actions promised were not always delivered.

People were given opportunities to give feedback, satisfaction surveys were sent out and meetings were held. The new manager was going to improve communication and ensure information was provided to people and their relatives detailing changes in management structure.

Processes were being implemented to ensure information was shared.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.