Updated 13 December 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was carried out by one inspector.
Service and service type
Glengarry Road is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was unannounced. Inspection activity started on 22 October. The provider knew we would be returning on the second day.
What we did before the inspection.
We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.
During the inspection we spoke with four people who used the service. We also spoke with four members of staff including two support workers, the registered manager and the cluster manager who was responsible for managing and supporting the registered manager. We reviewed a range of records including four people’s care and medicines records. We also reviewed records related to the management of the service, which included quality assurance checks, accidents and incidents, complaints and minutes of team and residents’ meetings.
After the inspection
We continued to seek clarification from the provider to validate evidence found in relation to people’s care and support, and quality assurance processes. We visited the head office to review files in relation to recruitment, training and supervision. We spoke with four relatives of people who used the service. We also gathered feedback from two health and social care professionals who worked with the service to plan and deliver care and support for people living at the service.