• Care Home
  • Care home

Glengarry Road

Overall: Good read more about inspection ratings

72 Glengarry Road, London, SE22 8QD (020) 8693 6743

Provided and run by:
Southside Partnership

Latest inspection summary

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Background to this inspection

Updated 13 December 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Glengarry Road is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced. Inspection activity started on 22 October. The provider knew we would be returning on the second day.

What we did before the inspection.

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection we spoke with four people who used the service. We also spoke with four members of staff including two support workers, the registered manager and the cluster manager who was responsible for managing and supporting the registered manager. We reviewed a range of records including four people’s care and medicines records. We also reviewed records related to the management of the service, which included quality assurance checks, accidents and incidents, complaints and minutes of team and residents’ meetings.

After the inspection

We continued to seek clarification from the provider to validate evidence found in relation to people’s care and support, and quality assurance processes. We visited the head office to review files in relation to recruitment, training and supervision. We spoke with four relatives of people who used the service. We also gathered feedback from two health and social care professionals who worked with the service to plan and deliver care and support for people living at the service.

Overall inspection

Good

Updated 13 December 2019

About the service

Glengarry Road is a small residential care home providing personal care for up to six adults with mental health needs. At the time of our inspection six people were living at the service.

People’s experience of using this service and what we found

Risks to people were managed well. The provider supported people to take their medicines safely. People were supported to maintain a clean and tidy home.

People were supported to manage their physical and mental health. The service worked in partnership with a range of health and social care professionals to achieve positive outcomes for people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

We observed positive interactions between people and staff throughout the inspection, with staff being knowledgeable about people’s needs. People and their relatives praised the kind and caring approach from the staff.

People were given person-centred care and support that met their needs and preferences. They were supported to take part in a range of events and activities, both within the home and within the local community.

The service was led by an experienced registered manager. There were a range of systems and processes in place to engage with people and get feedback about the care and support they received.

Rating at last inspection and update

The rating for this service was good (report published 29 March 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk