About the serviceGlengarry Road is a small residential care home providing personal care for up to six adults with mental health needs. At the time of our inspection six people were living at the service.
People’s experience of using this service and what we found
Risks to people were managed well. The provider supported people to take their medicines safely. People were supported to maintain a clean and tidy home.
People were supported to manage their physical and mental health. The service worked in partnership with a range of health and social care professionals to achieve positive outcomes for people.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.
We observed positive interactions between people and staff throughout the inspection, with staff being knowledgeable about people’s needs. People and their relatives praised the kind and caring approach from the staff.
People were given person-centred care and support that met their needs and preferences. They were supported to take part in a range of events and activities, both within the home and within the local community.
The service was led by an experienced registered manager. There were a range of systems and processes in place to engage with people and get feedback about the care and support they received.
Rating at last inspection and update
The rating for this service was good (report published 29 March 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk