Amore Complex Care North West

Updated 4 March 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal and complex care to people living in their own homes.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 30 January 2023 and ended on 13 February 2023. We visited the location’s office on 1 February 2023.

What we did before the inspection

We reviewed information we had received about the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

During our visit we spoke with the managing directors for the service and 2 case workers. We received feedback from the relative of 1 person who used the service and 5 support staff. In addition, we also received feedback from 2 health and social care professionals.

We reviewed a range of records on site and those sent to us electronically following our visit. These included; support plans, staff recruitment, training and development, policies and procedures and evidence of management and oversight of the service.

Updated 4 March 2023

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

About the service

Amore Complex Care Manchester is a domiciliary care service registered to provide personal and complex care to both adults and children living in their own homes. At the time of our inspection there were 8 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

Right Support

Thorough assessments and plans had been developed reflecting the support people wanted and needed. On-going reviews were completed to ensure people's current and changing needs continue to be met. Activities and opportunities were explored to help promote people’s social and emotional well-being. Lawful authorisations were in place to help keep people safe as well protect their rights. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care

We were told staff upheld people’s privacy and dignity, providing compassionate care and support. Clinical staff had been appointed; providing training and support for staff so people’s complex health care needs were safely met. Staffing arrangements offered continuity and reliability in support. Robust recruitment procedures were followed. New staff completed a comprehensive induction with on-going training and support in relation to the specific needs of people. Staff understood their role and responsibilities and felt supported by the management team.

Right culture

A range of systems were in place to monitor and review the quality of the service, this included developing positive working relationships with people, staff and relevant agencies. Staff were clearly aware of their responsibilities to report any concerns and were confident these would be acted upon. All aspects of the service were reviewed to help inform on-going learning and improvements to the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 21 October 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.