The Care Quality Commission
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Amore Complex Care North West

Overall: Good read more about inspection ratings

First Floor, Evan House, Sutton Quays Business Park, Clifton Road, Sutton Weaver, Runcorn, WA7 3EH (0161) 537 7237

Provided and run by:
Amore Social Care Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Amore Complex Care North West on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Amore Complex Care North West, you can give feedback on this service.

1 February 2023

During a routine inspection

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

About the service

Amore Complex Care Manchester is a domiciliary care service registered to provide personal and complex care to both adults and children living in their own homes. At the time of our inspection there were 8 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

Right Support

Thorough assessments and plans had been developed reflecting the support people wanted and needed. On-going reviews were completed to ensure people's current and changing needs continue to be met. Activities and opportunities were explored to help promote people’s social and emotional well-being. Lawful authorisations were in place to help keep people safe as well protect their rights. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care

We were told staff upheld people’s privacy and dignity, providing compassionate care and support. Clinical staff had been appointed; providing training and support for staff so people’s complex health care needs were safely met. Staffing arrangements offered continuity and reliability in support. Robust recruitment procedures were followed. New staff completed a comprehensive induction with on-going training and support in relation to the specific needs of people. Staff understood their role and responsibilities and felt supported by the management team.

Right culture

A range of systems were in place to monitor and review the quality of the service, this included developing positive working relationships with people, staff and relevant agencies. Staff were clearly aware of their responsibilities to report any concerns and were confident these would be acted upon. All aspects of the service were reviewed to help inform on-going learning and improvements to the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 21 October 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.