S E L F Limited - 14 Park View

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

At the lasted rated inspection this key question was rated as good. At this inspection the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care. The staff knew them well and could describe their needs, including how any of their cultural needs were met. Staff sought people’s views about how to support them and, when appropriate, relatives were included them in discussions about the support being offered. The registered manager actively promoted an approach where people were truly respected and valued as individuals and empowered to be partners in their care. Staff went above and beyond to support people reach their full potential.

This service scored 80 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us they received kind, respectful and compassionate care from staff who used positive, respectful language. One person said, “They [staff] are spot on.” Relatives felt staff showed genuine interest in people’s well-being and were helping them to achieve a good quality of life.

Staff treated people as individuals. They discussed how they worked with people in a person-centred manner and tailored their approach to match to individuals wishes. A staff member said, “I can honestly say I love my job! There are not many services where you can spend time with their service users and feel that we are actually helping them achieve something in their life.”

We observed staff consistently encouraged individuals to make choices for themselves. They worked closely with people to encourage them retain and develop their skills. We saw people were really engaged with staff and appeared to be enjoying the activities and conversations.

The provider had systems in place to ensure staff delivered person-centred care with people having choice and control regarding how staff met their needs. The registered manager completed audits and checks to make sure these aims were met. The service delivered person-centred care with people having choice and control regarding how staff met their needs.

People told us they were supported to make choices; their independence was promoted, and they were supported to make decisions about how their care needs were met. We heard one person was preparing to move in with their fiancé, other people had been supported to develop their social and emotional understanding of interpersonal relationships and people were supported to lead everyday lives. One person said, “I love it here and the staff are great. They have really helped me a great deal and if it wasn’t for them I’d not be now ready to move on.”

The registered manager actively promoted an approach where people were truly respected and valued as individuals and empowered to be partners in their care. The staff treated people as individuals and were exceptional in how they made sure people’s care, support and treatment met people’s needs and preferences. The service took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Staff went above and beyond to support people reach their full potential. A staff member said, “Since the manager came the home has changed beyond recognition and we have gone from just supporting people to really looking at how we can make each person’s life better and give them as much independence as possible.”

We observed staff consistently promoted people’s independence by discussing with individuals all the options for the day and then sitting to make a choice about what to do. They actively encouraged people to develop their skills.

Systems and processes were in place to ensure the service delivered person-centred care where people had choice and control over how staff met their needs. In the care plans we reviewed, we saw that staff had ensured care plans contained pertinent information about people’s needs and preferences to enable staff to provide appropriate care. Staff used person-centred planning tools and approaches to discuss and plan with people how to reach their goals and aspirations.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.