S E L F Limited - 14 Park View

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

At the lasted rated inspection this key question was rated as good. At this inspection the rating has remained good. This meant people’s needs were met through good organisation and delivery. The registered manager and staff ensured everyone could access the care, support and treatment they need when they needed it. They understood the diverse health and care needs of people and their local communities.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us the staff actively sought out and listened to information about their experiences and what their aspirations were for the care package.

Staff tailored the care, support and treatment provided in response to people’s wishes and expectations.

The registered manager understood the diverse health and care needs of people and their local communities. They aimed to provide care, which was joined-up, flexible and supports choice and continuity. Staff completed training in equality and diversity to understand and reduce inequalities or prejudices that affected outcomes for people. The registered manager ensured the healthcare needs of those at the service were fully considered and met.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.