Sophia Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Staff ensured people had up-to-date care and support assessments, including medical, psychological, functional, communication, preferences, and skills. There was a clear process in place for obtaining people consent to care and support.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People and their relatives told us they were fully involved in all assessments about their care and support needs.

Staff and leaders told us that people had their care needs assessed before moving into the home. They stated that throughout the time living in the home people had regular reviews and further assessments. Staff understood how important it was for people to be fully involved in their assessments.

The provider had an initial assessment tool in place which looked at all areas of a person’s life and what they liked and disliked, this then formed the basis for the care plan and risk assessment. In addition, a transition period was put in place to give the person the opportunity to meet the other people living in the home and get used to the environment before making a final decision about living there.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

Relatives told us that people are given choices and can make decisions on a daily basis. Everyone we spoke with told us staff were caring and talked to people about their options regularly. Staff guided people to make decisions which was respectful of their rights and consent was always respected by staff.

Staff knew about people’s capacity to make decisions through verbal or non-verbal means and this was well documented. For people that the service assessed as lacking mental capacity for certain decisions, staff clearly recorded assessments and any best interest decisions. Staff were able to clearly explain the process for obtaining consent from people.

The provider had a process in place to obtain consent from people. Care records documented if people had the mental capacity to make specific decisions and how best to support them. The provider was working within the principles of the MCA, the Mental Capacity Act. There were policies and procedures in place which gave guidance for staff to follow if needed.