Beauchamp Court

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were always at the centre of how care was planned and delivered. People and their relatives told us the care provided was exceptionally person-centred and effective. Staff used creative ways to involve and enable people which improved people’s quality of life and positively influenced their overall health. People’s health and wellbeing support needs were understood, and they were actively involved in planning care that met those needs. Care, support and treatment was easily accessible, including physical access. People could access care in ways that met their personal circumstances and protected equality characteristics. People and their representatives were listened to by staff and could influence how the home was run.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People and their relatives told us the care was person-centred. One person told us, “I am very well treated here.” One relative also confirmed this and told us, “They (staff) are very kind to [person] and know exactly what they need, they treat [person] as an individual which is so lovely to see.”

Staff knew how to support people in a person-centred way. Staff told us, “Every individual is different. You treat them how you’d want to be treated. The people here are all individuals and they all have different needs, we try to give them care in line with their needs.”; “We know what people like and how they like to be cared for, for example, with personal care.”

We saw people receive support that was person-centred. The atmosphere created for people was calm. We saw music being played and suitable TV programmes that people were engaged with and watching. We saw staff give people choice and also show knowledge in different people’s preferences of where they liked to sit and what they liked to drink. People were given space if they wanted it and staff were quick to respond to people who needed support or social interaction.

People and their relatives told us they received well-coordinated and consistent care. One relative told us, “The staff know [person] very well. They know exactly how to comfort [person] and most importantly they always treat [person] with respect.” Another relative spoke positively about the care their loved one received, “The staff have really tried to get to know exactly how [person] wants their care and this encourages them to stay calm.”

Staff and the registered manager knew how to ensure continuity of care. The registered manager spoke positively about ensuring good outcomes for people. Where possible they had encouraged family members to live together and receive care together so they could remain close as this is what they preferred.

We saw evidence of partners speaking positively of the ‘joined-up’ approach the staff and registered manager had towards information sharing with professionals. We also received positive feedback in relation to staff following all advice and guidance offered by professionals, this ensured good outcomes for people.

We saw people’s care records documented professionals’ advice and medical history. This ensured a consistent approach taken by the home to ensure the person continued to receive a good level of care following hospital admissions.

People’s relatives told us staff ensured people understood information given to them. One relative told us, “[person] sometimes is quite confused and I have seen staff take the time to repeat themselves and speak clearly and make sure [person] understands what they are saying.”

Staff we spoke with were aware of people’s communication and any additional needs. Staff communicated with people well during the site visit.

We saw staff meet people’s communication needs well. Care plans were detailed with advice and guidance for staff to follow. For example, care plans were detailed to ensure if people were hard of hearing or had additional needs in relation to eyesight staff took extra time to ensure people had understood. Menus were shown to people to ensure they had understood what options there were and staff took the time to make sure people had understood them.

People and their relative knew how to raise any concerns and were confident action would be taken as a result. One person said, “If I had any problems I would go straight to the manager or any of the staff really. I know they would sort anything out for me.” A relative told us, “Any concerns I would raise with the registered manager. He is very proactive whenever I have the slightest concern he addresses it straight away.”

Staff knew how to support people if they had any concerns or complaints. One staff member told us, “I would go straight to the team leader or the manager and tell them what the complaint is about so the person can speak to them and know we are all taking it seriously.”

We saw evidence of feedback being sought from people and their relatives regularly. Action was documented to any suggested changes and what had been done to address these. We saw evidence of people had been updated of changes. There was a complaints policy in place which had clear actions that needed to be completed to ensure all complaints were dealt with appropriately. The registered manager also had oversight of all complaints with a log and ensured any trends and patterns would be identified and addressed.

The home and the care provided were made accessible to people. One relative said, “[person] can access any part of the home whenever [person] wants as there is always staff around to support them.”

Staff told us of examples of how people had access to health appointments and referrals whenever they needed them. Staff also told us about changes that had been made as a result of professional involvement. For example, an occupational therapist had suggested various walking aids to ensure a person could be as mobile as possible.

The home partnered with a charity that tackled loneliness in care homes. A representative told us there were regular volunteers to ensure people had access to companionship visits and subsequently people became more social and more likely to access communal areas of the home.

Care records documented people’s individual needs with advice for staff on how to ensure people are able to access all areas of the home. Mobility care plans detailed what support staff needed to give to people to ensure they could move around the home as independently as possible.

People and relatives spoke positively of how staff respected equality and diversity whilst ensuring people’s rights were also respected.

The home and staff were inclusive of all people. Staff ensured every person had a good experience of care, even if they could not advocate for themselves. One staff member told us how equality was supported, “The couple that live here cannot speak English and we have worked well with everyone to ensure we bridge the gap between communication. We know they like to spend time together, but also enjoy coming down for meals (This was observed by inspectors at lunchtime).”

Care plans contained detail about people’s identity, what was important to them and gave advice for staff on how to promote these areas to ensure a good level of care was achieved.

People’s relatives told us they were kept informed, where appropriate. One relative told us, “[person] had a couple of health concerns and the care staff have followed up with me every time. Staff have always kept me updated if there are any changes. This was written in to the end of life area of the care plan, I’m confident they will follow mine and [persons] wishes.”

End of life training was provided to all staff to ensure they were prepared and knew how to support people at the end stages of their life and what good care looked like during this time. When discussing this with staff a staff member told us, “We know the residents very well, make sure they’re comfortable, make sure we have all professionals input, one person loved music, we played music all the time for them, spent time with them and chatting to them. Depends on what people like – some people like a chat, others don’t and we should respect that.”

Staff received training, the provider also had a policy and care plans contained plans for the future. We identified one care plan that did not have this included and the registered manager addressed this immediately. Care plans detailed what people’s preferences included and what relatives to be notified.