SENSE - 56 Monks Dyke Road

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were supported to access all appropriate services to meet their needs and ensure good outcomes of care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People’s relatives were happy with the way their family members were supported to access external services. This included managing all their health needs and achieving good outcomes for them. One relative told us , “Yes, [Name] is able to access health services with the support of staff”. They went on to say the previous year their family member had needed to undergo major surgery and staff supported them through the whole process. Another relative told us, if there were any health issues affecting their family member the staff were quick to get support for the person to make sure of a good outcome for them.

Staff knew the importance of working with external professionals and advocating for the people they supported. One member of staff said, “We work hard to make sure people do get the support they need from their specialists or GP.” Another member of staff said, “We have a really good rapport with the GP and the managers are really prompt to get things sorted, even out of hours they come in and sort things.” The registered manager gave us an example of how they had worked with multiple agencies to support one person whose health had been declining. They felt the person needed more support and intervention from external health specialists. They had needed to act in a persistent way to ensure a good outcome for the person. We saw how the work the registered manager had put in had achieved this.

People’s records contained robust information about their needs and how staff worked with other agencies to achieve this. We saw an example of how a respect form had been reviewed after the content had been challenged by health professionals. There was good collaboration with health professionals to ensure the respect form was detailed and reflected the decisions made by relatives, staff and health professionals involved in the person’s care, and how the best interest decision making process had been used to support the outcome.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.