Seaham View

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way and in their best interests. The policies and systems in the service supported this practise. Feedback from people and relatives supported that people lived their lives according to their wishes and preferences. Support plans demonstrated people were given choice and control over their daily lives. Staff interacted with people with kindness and respect. We observed a calm and relaxed atmosphere in the home. People were supported to be as independent as possible and to do things for themselves. Staff were caring and shared an aim to support people to live full and meaningful lives.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were supported to make choices; their independence was promoted, and they were supported to make decisions about how their care needs were met. One person told us, “They [staff] always take me out, they ask me where I want to go and they'll just come with me, I'm out all the time.” Relatives feedback supported that people had choice and independence. A relative told us, “My [family member] is very able to make everyday choices and can be very determined.” Another said, “If [family member] can do something for themselves, they are supported to do so.” People were supported to maintain relationships that were important to them and to see friends and family. Relatives confirmed that they were able to spend time with their family members. A relative told us, “The home has been very supportive in rebuilding relationships.”

Staff understood people had the right to have choice and control over how their care needs were met. Staff encouraged individuals to make choices for themselves. People were supported to follow their interests and to work towards meeting goals and aspirations. One staff member told us, “We give people we support choices every day but don’t overload them with lots of choices. We also give them lots of new choices to try.”

We observed people's independence and autonomy was encourage and promoted. For example, people were asked how they wanted to plan their day and their choices were respected.

Systems and processes were in place to ensure the service delivered person-centred care where people had choice and control over how staff met their needs. Care plans contained detailed information about people’s needs and preferences to enable staff to provide appropriate care. Staff used person-centred planning tools and approaches to discuss and plan with people how to reach their goals and aspirations. Support plans contained evidence of the involvement of people and relatives in designing the care people wanted. This promoted choice and control and put people at the centre of the support they received.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.