Bridgecare Solutions Ltd

Updated 8 March 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by 1 inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 08 February 2023 and ended on 13 February 2023. We visited the location’s office on 08 February 2023.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used information gathered as part of monitoring activity that took place on 03 October 2022 to help plan the inspection and inform our judgements. We used all this information to plan our inspection.

During the inspection

We spoke to the registered manager and 2 staff members. We reviewed a range of records relating to the management of the service. We also looked at the recruitment records for 2 staff and the care plans for 2 people. We spoke with 1 person who used the service and their relative.

Updated 8 March 2023

About the service

Bridgecare Solutions Ltd a domiciliary care service providing personal care and support for people in their own homes. At the time of the inspection they were providing support and personal care for 2 people.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People received a safe service from a small staff team who knew people well. Risk assessments were in place and appropriate care plans had been developed to meet people's needs. Staff were recruited safely and there were enough staff to meet the needs of people using the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff received an induction when they started work. Ongoing training was provided to the staff team to ensure their skills and knowledge remained up to date.

People told us they were treated with respect and staff promoted their independence during care visits. Care plans were personalised to reflect people's personal preferences.

The registered manager had processes in place to monitor and review the quality of the service. Feedback was sought from people using the service and relatives and was used to identify improvements and learn lessons.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 02 December 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.