Staley House Care Home

Updated 1 May 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 15 April 2021 and was announced.

Updated 1 May 2021

Staley House Care Home is a residential care home providing accommodation and personal care for up to 27 older people. At the time of the inspection there were 23 people using the service.

People’s experience of using this service and what we found

People were protected from the risk of harm, abuse and discrimination. Safe systems of recruitment were in place and people told us they felt safe. Risks were well managed. Medicines were stored and administered safely. The home was clean and well maintained.

People’s needs were assessed before they started to live at the home. There were enough staff to meet people’s individual needs and staff received the induction, training and support they needed to carry out their roles. People's nutritional and health needs were met. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Everyone spoke highly of the staff and the care and support they received. One person said, “We have a laugh, it’s fun. It’s a happy place to be.” Staff were very pleasant, professional, friendly and caring. They knew people really well. People were treated with respect and dignity; their independence was encouraged.

Plans of care were person centred and identified what was important to and for the person. There was a range of activities for people to join in. Complaints were well managed, but people told us they were very happy with the service.

There were good systems of quality assurance checks and audits. Everyone was positive about the registered manager and the way the service was managed and organised. The registered manager knew people very well and was committed to providing responsive, person centred care and support. People knew the registered manager and spoke highly of them. The provider had notified the Care Quality Commission (CQC) of significant events such as safeguarding concerns.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published July 2017).

Why we inspected

This was a planned inspection based on our published methodology.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.