Burnworthy House

Updated 16 October 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by two inspectors and an Expert by Experience. An Expert by Experience is someone who has personal experience of using or caring for someone who uses this type of service.

Service and service type

Burnworthy House is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We looked at all the information we had received about and from the home since the last inspection.

We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

We used all of this information to plan our inspection.

During the inspection-

We spoke with 20 people who lived at the home and nine members of staff about living and working at the home. We also spoke with two visitors about their experience of the care provided. We spent time observing care and support in communal areas, saw lunch served in all dining rooms and attended a staff handover meeting. The registered manager was available throughout the inspection

We viewed a range of records. These included two staff recruitment files, health and safety records, minutes of meetings, records of complaints and compliments and four care and support plans.

Updated 16 October 2021

Burnworthy House is a residential care home registered to provide accommodation and personal care to up to 37 people. The home specialises in the care of older people. At the time of the inspection there were 33 people living at the home.

People’s experience of using this service and what we found

People lived in a home where they felt safe and well cared for. People said they were able to talk to staff, or the management team, if they had any worries or concerns. People told us they always felt listened to.

People were cared for by staff who were well trained, kind and compassionate. Throughout the inspection we saw friendly, warm and kind interactions between people and staff. We observed that staff were respectful of people and took time to offer support and reassurance when needed.

There was a happy relaxed atmosphere with a wide variety of activities and social stimulation for people. People were able to make choices about their day to day lives and were encouraged to continue to follow their interests and hobbies.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People had their needs assessed and monitored. The staff worked with other professionals to make sure people’s needs were met. People had access to a range of healthcare professionals according to their individual needs.

The home was well led by a management team who promoted an ethos of person-centred care. They constantly monitored the standards of care people received.

The provider had a number of formal ways to monitor quality and seek people’s views. People told us the management team were very visible in the home and they could share their views on an on-going informal way.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection The last rating for this service was good. (Report published 6 December 2019)

Why we inspected

We undertook this inspection as part of a random selection of services rated Good and Outstanding to test the reliability of our new monitoring approach.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.