Background to this inspection
Updated
7 December 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team
One inspector visited the service.
Service and service type
Bluebird Care Rugby and South Leicestershire is a domiciliary care agency. It provides personal care to people living in their own homes.
The service did not have a registered manager in post at the time of our inspection visit. The previous registered manager left the service in June 2019. This meant the provider is legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service six days’ notice of the inspection. This was because the service is small and we needed to be sure the provider would be in the office to support the inspection.
What we did before the inspection
We looked at the information we held about the service. We checked records held by Companies House and sought feedback from the local authority. We used all this information to plan our inspection. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We telephoned two people who used the service or who had a relative who used the service, about their experience of the care provided.
During the inspection
We spoke with three members of staff including the nominated individual and two directors of the service. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We reviewed a range of records. This included two people’s care records. We looked at staff files in relation to recruitment and staff supervision and a variety of records relating to the management of the service, including checks on the quality of care provided.
After the inspection
We received further information from the provider to evidence the quality of the service. We telephoned three members of care staff to obtain their views of the service.
Updated
7 December 2019
About the service
Bluebird Care Rugby and South Leicestershire is a domiciliary care agency. It is registered to provide personal care to people in their own homes, including people with dementia, physical disability and mental health conditions. At the time of the inspection visit the service supported two people.
People’s experience of using this service
There was no registered manager at the service. The provider and directors understood having a registered manager was a condition of their registration and demonstrated how they were currently trying to recruit to the vacancy.
People felt safe using the service. Staff managed the risks to people’s health, safety and well-being and understood how to recognise and report abuse. Staff recruitment processes included background checks to review their suitability to work with vulnerable adults.
People received support from staff when needed. People were supported to have enough to eat and drink to maintain their well-being. People were supported to obtain advice from healthcare professionals when required.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were treated with dignity and their independence was promoted wherever possible. Staff provided care to people at the end of their lives.
People were involved in planning their care with support from staff. People and their families understood how to complain if they wanted to.
The provider and the directors worked in partnership with outside agencies to improve people’s support when required. There were checks in place to ensure good standards of care were maintained.
Staff felt valued and were rewarded with a range of benefits and incentives. The provider had obtained an award for their staff management achievements.
Rating at last inspection and update
The last rating for this service was requires improvement (inspected 7 August 2018) and there was a breach of regulation. Following the last inspection, the provider confirmed what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk